TRIAL PACKS AND REPEAT DELIVERIES · NETHERLANDS
A trial pack. Then an unexpected subscription?
You thought you were trying something once. Now another parcel or subscription bill has arrived. Start with the original offer: what did you request and what consent does the company say you gave?
23 October 2026 · Grens Digital / Briefhelder
Upload the bill or paste the email text. Start with a free preview in English.
Full explanation, next steps and a suitable editable reply where appropriate: €1.99 per letter. No subscription required.Find the offer you actually saw
- The advertisement or order page from the time.
- The confirmation, product, price and any delivery charge.
- Information about repeat deliveries, duration and cancellation.
- The invoice and reference for the new delivery.
- Your earlier messages and the company's replies.
Build a short timeline. Separate known facts from records you cannot find. Not recognising a bill does not by itself establish that no contract exists. Check whether someone in your household ordered it or the parcel is addressed to someone else.
Unsolicited goods are different from changing your mind
ACM ConsuWijzer explains that genuinely unsolicited deliveries do not require payment. Consent to a trial sample alone does not authorise paid repeat deliveries. If the company claims you agreed, it must prove that consent.
If you accepted a clear offer, a different route is needed. Do not automatically use the denial below. See the cancellation guide or investigate whether cooling-off rights apply. This guide concerns Dutch consumer matters, not every overseas subscription.
Example: a second parcel costing €39
Fictional situation: Alex requested a trial pack and later receives a €39 invoice for a second delivery. Alex can only find the trial confirmation. The response describes that request and asks the company to show the claimed consent to repeat deliveries. The validity of the bill has not been established.
Sample response disputing the repeat delivery
An original example, not a real customer's letter. Use this version only if you genuinely did not consent to the paid repeat delivery. If unsure, request the records first without making a definite denial. Check whether the recipient accepts English.
To: [company] From: [name and customer number] Date: [date] Subject: disputed invoice [number], delivery [reference] Dear Sir or Madam, On [date], I requested [description of trial pack]. On [date], I received [parcel / invoice] for €[amount]. You state that this forms part of a subscription or repeat order. I did not consent to this paid repeat delivery and dispute the demand. My request was for [what you actually requested]. I attach the confirmation I received. If you believe I agreed to this repeat delivery, please provide the offer presented to me at the time and the records showing my agreement. Please identify the price, duration, date and method of consent. Please withdraw this invoice and send no further deliveries under this alleged agreement. Please provide a substantive response and written confirmation of how this has been resolved by [reasonable response date]. Kind regards, [Name] Attachments: [relevant confirmation and invoice]
This disputes an alleged agreement; it is not ordinary cancellation of an acknowledged subscription. Your proposed response date does not change statutory deadlines. Verify the recipient through a trusted channel.
What about the parcel?
ConsuWijzer says genuinely unsolicited goods may be kept. Do not confuse this with a misdelivered parcel or a valid order you regret. If uncertain, keep the packaging and correspondence and have the circumstances assessed before using or disposing of the goods.
Already received a payment demand?
Keep your dispute and give the party demanding payment the relevant explanation too. See disputing a Dutch collection bill. Do not assume your message pauses a procedure or deadline. Court documents require their specific response route.
If money was debited, ask your bank which process applies to that payment. Reversing a payment alone does not determine whether a valid contract exists. You may use the sample reply above free of charge. Briefhelder's paid service helps you understand your own received letter and prepare a suitable response.
Turn an unexpected bill into a focused response
Start with a free preview. The full result offers an explanation, next steps and a suitable editable draft where appropriate. Check it, copy or download it and send it yourself.
Full explanation, next steps and a suitable editable reply where appropriate: €1.99 per letter. No subscription required.
See my free preview →Sources and scope
Dutch consumer context. Not a finding that every trial offer is invalid, a cancellation service or a guarantee that a bill will be withdrawn. ACM ConsuWijzer checked on 23 October 2026. AI can make mistakes.