A letter from your Singapore bank: understand it and prepare a reply
Not sure what your bank is asking, or disagree with a decision? Start with the letter, the facts and the outcome you want.
Understand your letter and prepare a reply →
Free preview first. Full result €1.99: explanation, next steps and an editable reply where useful.
Start with the financial institution
MoneySense recommends first raising the issue with the institution. Describe what happened and the resolution you seek. Check the complaints channel independently before sending personal information.
A useful reply starts with your facts
Keep the reference, date and disputed transaction or decision together. If you do not yet know what happened, ask for an explanation rather than claiming wrongdoing.
Dear complaints team,
Please explain the decision described in your letter dated [date], reference [reference]. My concern is [your actual concern]. I would like [the outcome you request]. Please let me know which supporting documents you need.
Kind regards,
[Name]
Illustrative draft. Replace the brackets and check that each statement is true.
If it remains unresolved
FIDReC may be a next route, subject to its rules. This page does not determine eligibility or calculate a deadline. MAS does not settle commercial disputes or order compensation. Court documents need separate qualified help.
Select Singapore and financial institution complaint in the form. If source checks pass and the letter fits this narrow route, procedural information accompanies the explanation and reply support. Otherwise you receive general explanation and reply support.
Source and limits
MoneySense: resolving a dispute with a financial institution. Reviewed 26 October 2026; review due 26 November 2026. Narrow complaint preparation, not complete legal coverage of Singapore.
Current coverage · Start with your letter →
Not quite your situation?
Choose the guide that matches your letter. A country guide covers a specific topic, not every local legal procedure.